Professional Services Manager (Sport)

ELCA Informatik AG  Paris

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22.09.20

Stellenbeschreibung:

You will join an onboarding team whose mission is to deploy and configure our Ticketing & Engagement solution, to support our customers in change management and to foster the adoption of our solution.

Overall Responsibilities:

  • Plan and coordinate the deployment of our solution according to standard process and tools
  • Ensure that projects are delivered on-time, within scope, quality and budget
  • Coordinate internal resources and third parties/partners for the flawless execution of projects
  • Organize and lead business and technical workshops
  • Organize and lead steering committees
  • Train customers to use SecuTix's solution
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required

Business Development/Growth Support:

  • Support sales team for the development of the proposals
  • Participate in the review of proposals to ensure that they are of highest quality, achievable and competitive

Anforderungsprofil:

  • Interpersonal and leadership skills
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasks skills
  • Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
  • Agility, a strong sense of commitment and the discipline to focus
  • An ability to work well under pressure
  • Willingness to travel
  • PMP certification or similar
  • Languages: Fluent in French and English
  • 5+ years of experience in managing delivery of IT services
  • Experience in operating or deploying a ticketing system in the sport area (Rugby or Football)
  • Relavant work experience in a sport club

Angebot:

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organisational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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