Service Manager

ELCA Informatik AG  Lausanne

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09.09.19

Stellenbeschreibung:

The Service management processes defines the interactions between customers and NEOSIS for providing services

  • You contribute to Contractual Assets set up
  • You encompass the strategic forecasting of demands with costumers
  • You manage capture, authorization and staging of new demand and the tactical day-to-day monitoring/balancing process within entities to execute against that demand
  • You report about customer demand activities performance

Anforderungsprofil:

  • You have an academic degree of EPFL/ETH/University or equivalent, as well as excellent communication skills in French and English. German would be an advantage
  • You have a solid experience in the Service management and customer relationship
  • Further you can offer experience within the following areas:
    • Understanding of pension and social insurances matters
    • Very good communication and presentation skills
    • Leadership, facilitator and driver capabilities
  • Your priority is to understand the expectations of your client and answer to his needs

Angebot:

  • A pleasant working environment in an experienced, motivated and friendly team
  • An organization with flat hierarchies and collaborations across business departments
  • An attractive prospect for your professional and personal development
  • A collection of interesting and varied tasks
  • Working at one of the leading Swiss IT service providers
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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