Team Leader position - Network Operations Center - at our HQ in Bern

Comfone AG • Bern, BE, Switzerland • vor 18Std

We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution and continuous improvement. This role combines technical expertise, leadership skills and customer focus to support a high-performance NOC environment.

Your responsibilities

Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management
Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards
Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage
Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback and identify areas for professional development
Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident management
On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations
Collaboration: Work closely with the engineering team to address complex issues and implement network improvements
Process Improvement: Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practices
Reporting: Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to management
Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates and resolutions

Your ideal profile

Education in Telecommunications, Economics, or Management, with proven leadership experience
10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role
Strong understanding of Mobile Networks and the International Roaming ecosystem
Hands-on experience with STP, DRA, DRF and VAS platforms, including troubleshooting and performance monitoring
In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter and GTP
Experience with IP networking, including switches, routers, VPN gateways and BGP routing
Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira)
Strong problem solving and analytical abilities
Very good communication and leadership skills
Ability to work effectively under pressure and manage multiple priorities
Proactive, customer-focused, and dynamic approach with a commitment to the best customer service
Fluent in English (written and spoken), additional languages are a plus
Willingness to work in Bern, Switzerland

We offer

Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:

A friendly work environment with theme evenings, Apéros, raclette evenings and more!
A multi-cultural and multi-linguistic team with English as the corporate language
Yearly international events with our clients from all over the world (ConneXion)
Competitive salary
Flexible and partially remote work time
Brand new office with state-of-the-art equipment
SBB half-fare abonnement
Mobile phone subscription and subsidy for handset purchase
Special prices at restaurants close to HQ in Bern
Onboarding with consequent training and introduction to all departments
Support for advanced education
Company events (Summer events, Christmas Party, Team events ...)