Skills
IT engineer (Master’s degree in Computer Science & Management) with experience in RUN operations, incident/problem/change management, application support (L2/L3) and multisite technical support. Service-driven, pragmatic and rigorous, with strong documentation habits and stakeholder communication.
• Modern Workplace support: daily troubleshooting on Outlook/Teams/OneDrive/SharePoint; user onboarding and adoption support.
• Deployment readiness: Windows/AD/GPO fundamentals; quick ramp-up on Intune and Windows Autopilot standards and procedures.
• Compliance & troubleshooting: disciplined investigation (logs, evidence-based closure) and controlled change practices.
• Network coordination: efficient triage and follow-up with external providers for endpoint/workspace connectivity issues.
Profilfoto
