Engagement, Change & Learning (ECL) Lead (m/f/d) m/w/d, Gestalten Sie bei einem grossen Pharmaunternehmen in Basel als ECL Lead die globale Transformation von Customer Engagement - und treiben Sie mit Ihrer Change-Expertise nachhaltige Adoption, Innovation und echten Impact für Patient:innen weltweit voran.
Start Date: asap - latest start 15.04.2026
Planned Duration of Employment: 2,5 year contract (big chance for extension)
Workload: 100%, with max 3 day of home office per week
Work Location: Basel
Team Size: 10-15 people
Able to travel globally +10% of the timeDeine Aufgaben: - Hold accountability for the overarching ECL strategy, ensuring all strategic business goals are translated into actionable business readiness and adoption plans.
- Ensure the connectedness of the local implementation and deployment teams (e.g., Business Implementation Squads) with overall ECL function and enable effectiveness by empowering them to drive readiness on the ground.
- Govern the stakeholder engagement plan, including the partnership with the Communications lead to develop and execute a unified, compelling narrative.
- Lead the activation and effectiveness of the global Change Agent Network, building and mobilizing a successful network of business champions to drive grassroots adoption.
- Oversee the global learning strategy and training curriculum, from needs analysis to the final design and delivery of all materials.
- Establish the measurement framework for adoption and business readiness, including the metrics and feedback channels required to measure success and proactively address resistance.
- Manage the strategic alignment with other Roche initiatives (e.g., FoM, HCX), ensuring all change and communication plans are aligned to provide a cohesive experience.
- Drive sustainable capability building by partnering with internal Centers of Excellence (e.g., enterprise learning) to embed new skills and processes within the business.
- Secure the integration with Deployment and Business Operations teams, ensuring all readiness, training, and communication activities are perfectly synchronized with go-live and "program-to-run" transition plans.
Dein Profil: - University Degree in Communications, Psychology, Business, or a related field. An MBA or other graduate-level degree is a plus.
- 7 years of experience in leading the people-side of large-scale, international business transformations, especially in a matrixed environment. A strong understanding of complex program management and the ability to manage dependencies in a fast-paced, large-scale deployment environment.
- Proven Experience of driving deployment of Veeva CRM and/or Adobe Marketing Automation
- 5-10 years of experience in pharmaceutical/biotechnology or a closely related, regulated industry.
- 3 years of direct people leadership or ?10 years of matrix leadership of distributed teams (e.g., managing change networks or implementation squads) and a proven ability to lead and inspire both direct and matrixed teams, fostering a sense of shared purpose and empowering local champions to drive change.
- Extensive expertise in Change Management methodologies (e.g., Prosci) and a proven track record of designing and executing end-to-end change strategies especially for large-scale, global technology-enabled transformations.
- Demonstrated ability to develop and execute Strategic Communication & Stakeholder Engagement plans for complex, global programs that build momentum, manage expectations, and inspire action.
- Deep Organizational Acumen, with a strong understanding of how global functions, regions, and affiliates operate and interact.
- Strong Program & Dependency Management skills, with the ability to integrate the ECL plan with a fast-paced deployment timeline.
- Able to travel globally +10% of the time.
- English fluent is a MUST, other languages are a big PLUS (e.g. French, Spanish, Italian, German)
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