Capability Manager m/f/d, Are you passionate about building scalable CRM capabilities that drive real business impact across global organizations? Our client an industry leader in the pharma ecosystem is looking for a
Capability Manager to strengthen their global Marketing Technologies function and support the evolution of their enterprise CRM landscape.
This role is ideal for a professional who enjoys simplifying complexity, aligning diverse stakeholders, and shaping end-to-end customer-engagement processes on a global scale.
Role Details - Location: Basel
- Start: ASAP (latest start 12 January 2026)
- Contract: Until 31 December 2026, with a high likelihood of extension
- Workload: 100%
- Hybrid work: Home office available
- Travel: Global
What You'll Do - As the Capability Manager, you will:
- Lead the global governance and evolution of enterprise CRM capabilities
- Orchestrate key omnichannel processes such as segmentation frameworks, rating methodologies, consent management, insights workflows, and customer master dependencies
- Ensure business readiness, adoption, and ongoing optimization of new CRM capabilities
- Act as a connector between business and technology teams, enabling harmonized global processes that still support local needs
- Navigate cross-functional dependencies (MDM, CIAM, Consent, Case Management, Marketing Automation, and more)
What You Bring - A university degree in business or a related field
- 5+ years of experience in Commercial Excellence, Customer Experience, Omnichannel engagement, or CRM capability design
- Hands-on experience with Salesforce, Veeva, IQVIA OCE-P, or other enterprise commercial systems
- Experience working in global or matrix environments
- A structured, proactive mindset and strong collaboration skills
- Fluency in English
Sounds like a great job?
Then we look forward to receiving your complete application documents through our online application form.
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